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FAQ's

Customer satisfaction is our #1 priority. We are happy to answer any questions about Kick *ss Story Outline products. Please read through the Frequently Asked Questions below first before contacting us. We may have answered your question! 

 

For shipping & return policies, click here

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If you still have unanswered questions, please contact us at support@kickassoutline.com We will get back to you within 24-48 hours during business hours.

  • I'm not sure which outline I should purchase. Can you recommend?
    Both spiral and soft back Your Kick *ss Story Outline are the same. If you like the mobility of pages I would suggest the spiral bound. If you want a more chic look, the soft backs are gourgeous! Both come with a beautiful matte finish.
  • Can this outline be used to write a novel?
    Of course! Every story no matter is it's a film, series, or novel has charaters that should drive the story. This outline helps you develop up to 6 characters and map out your plot points. So to all my novelist... GO FOR IT!
  • What sizes do the Your Kick *ss Story Outline come in?
    The only size avalible at this moment is 8.5x11. The Your Kick *ss Story Outline was created for writer's on the go! We made sure that the outline, no matter the binding you choose, will fit in most backpacks.
  • Where do you ship from?
    We store and ship our products from the United States.
  • What is your return, exchange, and refund policy?"
    We do not accept returns, exchanges, or refunds. All sales are final.
  • What is the handling time and what is average shipping time?
    Handling time is 1-2 business day (so if you place your order on Friday, your order won't ship until Monday which is the next business day). The average shipping time for domestic orders is 2-5 days. The average shipping time for international orders is 7-14 days. Once your order reaches your country, the shipment gets passed onto your national courier. If there's any issues, you must contact your local post office.
  • My order arrived damaged. The box is squashed. The courier was not careful.
    Please email us at support@kickassoutline.com with your order number and photos showing the damage.
  • You sent me the wrong item.
    If you've received an incorrect product or a damaged/defective item, please email support@kickassoutline.com with your name, order number, and nature of the issue with photos attached if applicable. We will generate a return shipping label for you to ship the item back to us and we will send you the correct item asap.
  • Can I please change the address? I made a mistake.
    If you contact support@kickassoutline.com within the 1-2 day handling period, we may be able to change your address. If your order has already shipped, we could resend your order again to a different address, however, you'd need to pay for the postage.
  • I bought the wrong color. Can I please change it my order to a different color?
    Unfortunately, as we try to ship orders out as quickly as possible, once the order has been placed, it's impossible for us to change the order. If you want to change the color, please refuse the original delivery and contact us. You can then exchange for the color that you want. Please note that we only accept exchange if the sealed box has not been opened.
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